Terms of Service

  1. Terminology

    The following terminology applies to these Terms and Conditions:
    • "Client", "You" and "Your" refers to you, person accessing this website and accepting the Company‚Äôs terms and conditions.
    • "The Company", "Nexril", "Our", "We" and "Us", refers to our Company, Corex Solutions LLC D.B.A. Nexril.
    • "Party", or "Parties", refers to both the Client and ourselves, or either the Client or ourselves.

    Upon registration, you are entitled to agree to Nexril's Terms of Service. Nexril reserves the right, at our sole discretion, to modify or update any policies or legal documentations without proper advisory to clients.
  2. Orders, Payments, Refunds and Cancellations

    1. The Company reserves the right to suspend, cancel or deny access to any product and or service with or without reason. We are not responsible for any data loss related to the termination of products and or services.
    2. We offer a 7-day refund policy for new clients only on shared hosting services. Dedicated servers and colocation services are not eligible for refund. We reserve the right to decline a refund if we suspect abuse has taken place. A client is only eligible under this policy if (a) the client has never had any previous services with Nexril or (b) the client has not had an active service with Nexril within the past 180 days. Any refunds made under this policy will be subject to a 5% administrative processing fee with a minimum of $0.50. Refunds for existing clients are issued at the sole discretion of Nexril.
    3. Any chargeback, dispute, or claim filed against us will result in an immediate suspension of all products and or services linked to the client's account. To reactivate suspended services, the client must reimburse Nexril for the full value of the chargeback, dispute, or claim; any associated fees Nexril incurred due to the chargeback, dispute, or claim; as well as a $25 administrative fee.
    4. Invoices for products and services will be generated 14 days before the product's due date. The client is expected to pay the invoice in full before the expected due date. If the client is unable to pay, he or she must open a ticket with our billing department to request an extension and avoid having services suspended. Services will be suspended three (3) days after the due date if the invoice remains unpaid, and terminated no later than seven (7) days after the invoice due date if the invoice remains unpaid. Nexril reserves the right to terminate services and remove data associated with any service which has an overdue invoice at any time. If the invoice remains unpaid for five (5) days after the due date, a 10% late fee may be applied. Clients are expected to pay this fee regardless of if they wish to continue their services with Nexril.
    5. We'll automatically attempt to charge your credit card or PayPal account three days before the invoice due date. You may disable this feature by opening a ticket with our billing department and requesting that automatic card processing be disabled for your account.
    6. Clients wishing to cancel their service must submit a cancellation request through the client area no later than five (5) days before the next service due date.
    7. Nexril reserves the right to update pricing throughout all products and invoices regardless of an advisory.
  3. Data Loss and Backups

    1. Nexril may incorporate multiple features such as RAID and proactive disk monitoring to mitigate the risk of data loss. However, the client is ultimately responsible for his or her data stored on Nexril's services. Nexril shall not be held responsible for any data loss, regardless of cause.
  4. Liability

    1. Nexril shall not be held liable for any damages, including but not limited to downtime or data loss, incurred by the client through the use of Nexril's services. Nexril's maximum combined liability to a client for any service shall be 100% of the service's fee for that specific month.
    2. Should the client fail to comply with any terms of service policies and or other legal documentations, the client and or services in question are subjected to a suspension or termination accordingly.
  5. Acceptable Use Policy

    1. Services with Nexril must only be used for it's intended purpose. Any data in which constitutes as illegal materials within the state of New Jersey; United States is strictly prohibited. Examples of illegal and obscene materials may include but are not limited to; child pornography, pirated software, fraudulent websites, threats, or accessing unauthorized materials within Nexril's servers.
    2. The terms 'unlimited' or 'unmetered' does not truly define unlimited. Nexril's servers reserve and split and distribute resources evenly among all clients. Nexril reserves the right to shut down, suspend, or terminate a server found to be using an excessive amount of resources including but not limited to storage space, disk I/O, memory, or CPU usage.
    3. The following activities are prohibited on Nexril's servers:
      • handling in any way, shape, or form unsolicited bulk, commercial messages ("spam"), or mass messages
      • forging, altering, or removing e-mail headers to misrepresent or hide information
      • disrupting the services or performance of any other client or network
      • sending DoS/DDoS attacks
      • network booters, stressors, or other websites that promote illegal or questionable activities
      • spoofing IP addresses
      • botnets
      • ip/port scanning
      • open proxies, TOR relays, and TOR exit nodes
      • cryptocurrency mining, distributed computing, or other CPU-intensive tasks*
    4. Due to the global shortage of IPv4 addresses, Nexril will only issue additional IPv4 addresses in accordance with ARIN's NRPM and RFC 2050. Clients requesting larger allocations must fill out our IP justification form (sample) before the allocation will be granted. Nexril reserves the right to reclaim unused or underused resources from a client at any time.

    * applies to virtual servers only.

    Nexril by default blocks outgoing port 25 on all services to prevent spam. Clients requiring the use of this port may request an unblock by opening a support ticket. Nexril may request photo identification, address verification, and/or a refundable deposit to be made before unblocking this port.

  6. Uptime Service Level Agreement

    1. The Uptime Service Level Agreement defined on this page does not apply to Colocation Clients who have signed the Master Services Agreement ("MSA").
    2. Nexril warrants that its services will be available at least 99.99% of any given month. In the event that services become unavailable for more than 0.01% of any given month, a client may request 1% of that service's monthly bill as account credit for every 5 minutes of additional downtime. No more than 100% of a service's monthly bill may be given for any given monthly billing cycle. Service credit will be awarded for both networking, power, and hardware issues. Clients requesting compensation for downtime must open a ticket with our billing department within seven (7) days of the downtime incident to receive credit.
    3. For dedicated servers, Nexril guarantees that failed hardware will be replaced within six (6) hours of receiving notification from the client. Failed hardware that is replaced within the SLA window is not eligible for service credit. Failed hardware that is replaced outside of the SLA window is eligible for 1% service credit for every 5 minutes over the SLA window.
    4. Networking issues resulting from DDoS or DoS attacks targeted at a client's services are not eligible for service credit under any circumstances. Nexril may null route the service's IP address to protect its network from attacks of large magnitude. Downtime resulting from attacks targeting other client's services or Nexril's network, however, is eligible for service credit.
    5. Maintenance windows scheduled at least seven (7) days in advance and not exceeding six (6) hours per calendar month are not eligible for service credit. Maintenance windows scheduled less than seven (7) days in advance or exceed six (6) hours per calendar month are eligible for 1% service credit for every additional 5 minutes of downtime.

  7. Last Updated: July 6th, 2019